How cellphone contracts can make your life miserable
We’re helping a client who recently discovered her MTN contract only allows her to make 50% of her calls to other networks, with the result that she cannot use all her airtime. Does the Consumer Protection Act provide a solution? THE PROBLEM In June 2021 our client, being a loyal customer of MTN, was due […]
How to use PASA to resolve a debit order dispute
In the last blog we provided you with information on stopping and reversing debit orders. Now we introduce you to the Payment Association of South Africa (PASA) and give you tips on how to use them to resolve a complaint relating to a debit order dispute. PASA is a payment system management body recognised by […]
WHAT TO DO WHEN YOU DISCOVER THAT YOU HAVE BEEN CHEATED
…OR DO YOU? How many people actually weigh the products they buy to see if they’re getting what they paid for? Most people (myself included), in good faith, believe that if the label says 25kg, it will be 25kg, not 18kg, like a consumer recently discovered when he purchased potatoes from a co-op in Newcastle. […]
BUSINESS OWNERS- Making your entrance disclaimer foolproof
Tips from a judgment on how to make your entrance disclaimer notice watertight
PRESS RELEASE: Harness the Consumer Protection Act to up service delivery by your Municipality
The Consumer Protection Act gives consumers the right to demand quality service, which included services provided by government. Specifically, all consumers of Government services have the right to: The timely performance and completion of those services Timely notice of any delay in the performance of the services The performance of the services in a manner […]
Consumer attorney warns retailers about non-disclosure after Consumer Tribunal’s penalty
CAPE TOWN. – The recent case in which the National Consumer Tribunal found a boat broker guilty of prohibited conduct for selling a jet ski without informing the purchaser of the exact services he would render and the details of his commission, serves as a red-letter warning to intermediaries that failure to disclose details of […]
PROPOSAL FOR RESTAURANTS
Rental Rebate from their Landlord Many restaurants and similar businesses are struggling to remain afloat due to the pressures of having to pay rent despite decreased income due to the pandemic. We have found a legal solution which can dramatically reduce your rent. Who qualifies A restaurant or similar business whose ability to trade was […]
How to dispute (reverse) a debit order and / or Debicheck mandate
In last week’s blog we provided you with information on the different types of debit orders, including the new Debicheck debit order system. Consumers are often faced with a situation where they realise that funds are being debited from their bank accounts by way of fraudulent debit orders: where they never provided any valid mandate […]
AUCTIONS- TIPS FROM A LAWYER
Be very careful when you buy on auction, because many of the usual legal protections for consumers have been stripped away when goods are sold on auction, specifically The implied warranty of quality in section 55 of the Consumer Protection Act which guarantees that goods you buy are good quality, free of defects, usable and […]
TIMESHARE DRESSED UP AS AN INVESTMENT NOT ON OUR WATCH!
In September 2020, a client approached us after finding himself in a difficult situation. He attended an introductory weekend at a luxury resort in Limpopo for what he thought was a Share Bock holiday scheme, with the intent to invest. A sales agent enticed him there, painting a picture of a lucrative investment opportunity with […]
HOW DOES THE CONSUMER PROTECTION ACT AFFECT PROPERTY TRANSACTIONS
I’m buying or Renting Property – Can Consumer Law offer me Protection? Yes, the Consumer Protection Act offers radical assistance to consumers buying or renting property, provided the Act applies to the situation. The Consumer Protection Act will only apply to a property sale when: the seller is acting in the ordinary course of business […]
HOW TO TEST YOUR INTERNET SPEED
STEP 1: Locate your search engine. It could be Google Chrome, Internet Explorer, or Safari depending on your computer. For this demonstration, I will be using Google Chrome. STEP 2: Find the search bar and type “Internet Speed Test” (punctuation makes no difference). Hit enter. STEP 3: The following page will appear on […]