Celebrating 15 years of the Consumer Protection Act
On 6 July 2026, Trudie was honoured to join colleagues at the 2nd Dialogue on Consumer Protection at the University of Pretoria, marking 15 years of the Consumer Protection Act. In the plenary session chaired by Professor Jacolien Barnard (Universitas), she reflected on the areas of consumer law that have drawn the most attention in […]
Williams v Cell C- When a cap on your roaming charges is not a cap
Our firm represented Julie Williams in a case before the National Consumer Tribunal where she disputed Cell C’s roaming charges incurred during a visit to Paris. Mrs Williams had called Cell C prior to leaving the country to limit her roaming charges as she was worried that exorbitant charges may be incurred otherwise. At the […]
PRESS RELEASE: Harness the Consumer Protection Act to up service delivery by your Municipality
The Consumer Protection Act gives consumers the right to demand quality service, which included services provided by government. Specifically, all consumers of Government services have the right to: The timely performance and completion of those services Timely notice of any delay in the performance of the services The performance of the services in a manner […]
Parkvia- See our comments on parking services provider that takes your car for more than a joyride
https://www.news24.com/news24/southafrica/news/taken-for-a-ride-businessman-believes-parking-company-used-his-car-as-an-uber-20240129
Trudie Broekmann commented on the plight of students left stranded by the deregistration of Educor institutions
https://www.citizen.co.za/business/students-can-claim-damages-educors-deregistration-has-left-thousands-stranded/
Your trip is postponed and when you rebook, the price has gone up- what are your rights as a consumer?
PRICE INCREASES- WHAT ARE MY RIGHTS AS A CONSUMER Consider a scenario where you are eagerly anticipating a trip, whether it’s a tour to a historic site or an exciting cruise adventure. You purchase tickets in advance, excitedly counting down the days until departure. However, just hours before the scheduled departure, you receive an email […]
How to dispute (reverse) a debit order and / or Debicheck mandate
In last week’s blog we provided you with information on the different types of debit orders, including the new Debicheck debit order system. Consumers are often faced with a situation where they realise that funds are being debited from their bank accounts by way of fraudulent debit orders: where they never provided any valid mandate […]
AUCTIONS- TIPS FROM A LAWYER
Be very careful when you buy on auction, because many of the usual legal protections for consumers have been stripped away when goods are sold on auction, specifically The implied warranty of quality in section 55 of the Consumer Protection Act which guarantees that goods you buy are good quality, free of defects, usable and […]