Author: wks9c

Uproar among Cape pet owners about City bylaw

Please click on link to view full article https://www.dailymaverick.co.za/article/2026-09-09-were-not-coming-for-your-dogs-and-cats-says-city-over-pet-licensing-uproar/?utm_campaign=Post-2857&utm_medium=email&utm_source=first-thing 

Opt-Out Registry: What Consumers Need to Know to stop unwanted marketing

The National Consumer Commission’s new Opt-Out Registry gives consumers an important new way to take control of unwanted direct marketing. The registry allows consumers to register a pre-emptive block against direct marketing communications, either from a particular direct marketer or across the industry. This means that, rather than waiting for unwanted calls or messages and […]

NCC Opt-Out Registry: What Direct Marketers Need to Know

The National Consumer Commission (NCC) has launched its Opt-Out Registry, introducing an important new compliance requirement for organisations involved in direct marketing. The registry allows consumers to register a pre-emptive block against unwanted direct marketing communications, while providing direct marketers with a mechanism to register and meet their obligations before contacting consumers. The CPA Amendment […]

Celebrating 15 years of the Consumer Protection Act

On 6 July 2026, Trudie had great fun at the 2nd Dialogue on Consumer Protection, hosted jointly by the University of Pretoria and University of Johannesburg. Associate Professor Ngoepe in the photograph was a mentor to our staff members whose alma mater is UP, so it was wonderful meeting her in person.  

Celebrating 15 years of the Consumer Protection Act

On 6 July 2026, Trudie was honoured to join colleagues at the 2nd Dialogue on Consumer Protection at the University of Pretoria, marking 15 years of the Consumer Protection Act. In the plenary session chaired by Professor Jacolien Barnard (Universitas), she reflected on the areas of consumer law that have drawn the most attention in […]

WhatsApp usernames: innovative or invasive?

WhatsApp recently announced that they are introducing usernames on their platform. The idea behind this initiative is to make connecting with others more accessible. It allows users to give others their username instead of their phone number, easing the fears of providing personal information to someone lesser known. WhatsApp claims that the purpose of the […]

Williams v Cell C- When a cap on your roaming charges is not a cap

Our firm represented Julie Williams in a case before the National Consumer Tribunal where she disputed Cell C’s roaming charges incurred during a visit to Paris. Mrs Williams had called Cell C prior to leaving the country to limit her roaming charges as she was worried that exorbitant charges may be incurred otherwise. At the […]

Airline damages or loses your luggage- what are your rights?

You are barely surprised any more when the conveyor belt rolls around and you find a few additional scratches on your luggage. But what if it’s more serious? In the case of international flights, the Montreal Convention of 1999 is applicable. Article 17 of the Montreal Convention provides that the airline is liable for damages […]

Open Letter to the Minister Regarding Banking Fraud and Consumer Protection

MINISTER ENOCH GODONGWANA PAYMENT ASSOCIATION OF SOUTH AFRICA BANKING ASSOCIATION OF SOUTH AFRICA SOUTH AFRICAN RESERVE BANK     FINANCIAL SECTOR CONDUCT AUTHORITY FINANCIAL INTELLIGENCE CENTRE   E-mail: egodongwana@parliament.gov.za pasa@pasa.org.za governor@resbank.co.za info@resbank.co.za privacy@resbank.co.za info@fsca.co.za fsca@behonest.co.za scams@fic.gov.za fic_feedback@fic.gov.za     RE:  INTRODUCTION OF A MANDATORY REIMBURSEMENT POLICY FOR VICTIMS OF BANKING FRAUD   We are a law firm […]

Massive recall of poular pet foods

Please click on link to view article: https://www.news24.com/business/companies/massive-recall-of-popular-pet-foods-including-bobtail-and-catmore-as-safety-scare-expands-20260305-0878

Landmark ruling holds banks liable for faulty car sales

Stephen Grootes speaks to Fortune Chego, a candidate attorney at Trudie Broekmann Attorneys about the implications of the landmark Van Niekerk v FirstRand ruling, which has reshaped consumer rights in vehicle finance. Please click below to listen to the full interview:  

Click on link to view the full article https://www.thesouthafrican.com/news/volkswagen-polo-vivo-recalled-in-south-africa-25000-cars-recalled-faulty-handbrake/

Practical Tips from a Consumer Lawyer for filing a successful insurance claim

As consumer attorneys, we am well aware that many South African consumers are unhappy with their claims against insurance being rejected for invalid reasons. If you are unhappy with the payment offer you receive, the National Financial ombud, which has replaced both the Ombudsman for Short-term Insurance and the Ombudsman for Long-term Insurance, will investigate […]

Top 3 Tips for Private Car Sale 

The Consumer Protection Act is not applicable when a sales transaction is concluded between private parties (in other words, when the seller is not acting in the ordinary course of his business). Nevertheless, there are ways in which one can ensure that you are protected when concluding a private sale agreement. Here are 3 things […]

Egpaar wen eis oor plaas sonder dam

Klik op die skakel om die artikel te lees: https://www.netwerk24.com/nuus/aktueel/maar-waars-my-krok-egpaar-wen-eis-oor-plaas-sonder-dam-20260103-0808  

Are you safe when shopping online?

Please click on link to view full article: https://iol.co.za/weekend-argus/2025-09-18-are-you-safe-when-shopping-online-experts-warn-after-shocking-pillow-find/

Care for your loved ones by skillful nomination of beneficiaries for your pension

We’ve recently been struck by how stressful it is for grieving family members to deal with technical financial decisions in the period just after their loved one has died. We have even seen this lead to devastating decisions which deprive those who are supposed to inherit from what was intended for their benefit.   If […]

Cancer survivor triumphs in tribunal case

Click on link to view article: https://www.pressreader.com/south-africa/weekend-argus-saturday-edition/20250906/281951728948487?srsltid=AfmBOorTcFLsskWoGOd6ZU_-cEgxcrAcyB_b50XQCAC7tYT7I2K3mbad  

Is Your Landie Giving You a Headache? You May Not Be Alone.

Have you had strange issues with your Land Rover, Range Rover or Jaguar diesel vehicle?  If so, you are not alone, and you may have a right to take legal action. Across Australia and the UK, thousands of owners have joined class actions against Jaguar Land Rover (JLR), alleging that certain vehicles were sold with […]

Information officers: 30 June deadline for your 2025 PAIA report

The online portal for submission of Promotion of Access to Information Act annual reports opened on 1 April and will close 30 June 2025.   Step 1 is to register on the Information Regulator’s eservices- you can do that here: https://eservices.inforegulator.org.za/. The actual report is a 5 minute exercise unless you’ve had lots of PAIA […]

Tribunal orders dealership to refund R680 000

https://www.iol.co.za/news/crime-and-courts/dealership-ordered-to-pay-back-man-over-r680000-after-his-new-haval-computer-system-crashed-during-repairs-51a8ed3e-aa5b-4d85-9c2a-d617443b60b2  

Our wish list for International Consumer Rights Day 2025

Fewer scams aimed at consumers. This can be achieved by better policing and if government requires online platforms to prevent criminals from misusing their platform, and if government requires banks to consistently refund scammed consumers.   Speaking of banks, we wish savvy consumers could trust their bank again. We hear story after story of consumers […]

Have you been injured due to a defective product? The law is on your side

 PIETERSE AND OTHERS V ORGANIC SYNTHESIS (PTY) LTD AND ANOTHER (61861/2017) [2024] ZAGPPHC 1195 (14 NOVEMBER 2024): A WIN FOR CONSUMERS In a recent decision, the Pretoria High Court in Pieterse and Others v Organic Synthesis (Pty) Ltd and Another (61861/2017) [2024] ZAGPPHC 1195 (14 November 2024) reaffirmed the rights of South African consumers to […]